Privacy Policy
Welcome to QuantumX AI. We recognize the fundamental importance of data privacy within the digital asset and financial technology sectors. This Privacy Policy describes our operational standards for collecting, processing, and safeguarding your personal information when you utilize our online financial platform, analytical tools, and user dashboards. Our practices are designed to provide transparency and ensure a secure experience for all our users in Canada.
Categories of Data We Process
To maintain a secure and functional fintech environment, we process the following categories of information:
Identity and Contact Information
Basic details such as your full name, email address, and phone number provided during account registration or through communications with our customer support team.
Verification and Compliance Data
Where applicable for platform integrity and fraud prevention, we may collect identification documentation to confirm your identity or residency in accordance with our internal security protocols.
Technical Identifiers and Device Data
Automated collection of IP addresses, browser types, device metadata, and system logs. These are essential for secure authentication, session management, and platform monitoring.
Usage Analytics and Trading Metadata
Information regarding your interactions with our market tools and dashboard navigation. This helps us optimize system performance and does not necessarily imply direct custody of user assets.
Lawful Bases and Purpose of Processing
QuantumX AI processes information based on the necessity of contract performance, our legitimate interests in platform security, compliance with Canadian legal obligations, and, where applicable, your explicit consent. We use this data for onboarding, account management, fraud prevention, and technical support. Marketing communications are handled strictly via your opt-in/opt-out preferences, which can be managed at any time.
Data Retention and Sharing
We do not sell your personal data. Information is shared only with essential third-party categories, including hosting providers, analytics services, and verification partners. We retain data only for as long as required for service delivery or statutory record-keeping. International transfers are protected by general safeguards to ensure data remains secure regardless of the processing location.
Security Measures and User Rights
We employ reasonable physical and electronic safeguards to protect your data, though absolute security in a digital environment cannot be guaranteed. You have the right to access, rectify, or request the deletion of your personal information. To submit a request, contact our support team. We verify your identity before processing any privacy-related requests to prevent unauthorized access.
Updates to This Policy
Changes to our privacy practices will be communicated via platform notifications. We encourage periodic review of this page to stay informed.
Last updated: April 6, 2026